Frequently Asked Questions
We’re here to help! Below are some of our most frequently asked questions. If you don’t see your question here, feel free to contact us at hello@veveswim.com.
🛍️ Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, add your favorite pieces to your cart, and proceed to checkout. We accept most major payment methods for a smooth shopping experience.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! If you need to make changes, please contact us within 12 hours of placing your order. Once an order is shipped, it cannot be changed or canceled.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: We ship from our U.S.-based warehouse for fast and reliable delivery.
Q: How long does shipping take?
A: Delivery times depend on your location:
- U.S. Standard Shipping: 3-7 business days
- U.S. Express Shipping: 2-4 business days
- International Shipping: 7-15 business days
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates and times vary depending on your location and will be calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.
📦 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed, and unused items with original tags and hygienic liners intact.
Q: How do I start a return?
A: To initiate a return, email us at hello@veveswim.com with your order number and the reason for the return. We’ll provide return instructions.
Q: Do you offer exchanges?
A: Yes! If you need a different size or color, you can request an exchange within 30 days of receiving your order.
Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
👙 Sizing & Fit
Q: How do I choose the right size?
A: We recommend checking our Size Guide for the perfect fit. If you’re between sizes, we suggest sizing up for a more comfortable fit. Need help? Contact us for personalized sizing advice!
Q: Are your bikinis adjustable?
A: Many of our bikini tops and bottoms feature adjustable straps or tie closures to help you find your perfect fit. Check the product descriptions for details.
🌱 Sustainability & Materials
Q: What are your swimsuits made of?
A: All our swimwear is crafted from eco-friendly, PETA Vegan Approved materials, meaning they’re sustainable, cruelty-free, and ethically made in Brazil.
Q: Are your fabrics biodegradable?
A: Our high-quality swimwear fabrics are made with sustainable and eco-conscious materials that have a lower environmental impact than traditional swimwear.
💌 Contact & Support
Q: How can I contact customer service?
A: You can reach us at hello@veveswim.com. We aim to respond within 24-48 hours (excluding weekends and holidays).
Q: Do you work with influencers or offer collaborations?
A: Yes! We love partnering with influencers and content creators. If you're interested, email us at hello@veveswim.com with your social media details.
Still have questions? Contact us at hello@veveswim.com, and we’ll be happy to assist!